Booking a tour
For more information or to book a tour, please send us your booking request or write to us at email@example.com and we’ll contact you as soon as possible. If When you decide to go ahead with your booking, we will send you a pay pal request for your tour payment or an invoice payable via bank transfer. If the payment is made via bank transfer, any bank charges or commissions must be paid by the client.
Terms and conditions
By booking a tour or activity with Madridivine, you agree to the terms and conditions stated below.
In these conditions “the Company” means Madridivine who acts as the tour organiser and an agent for all carriers and services if required.
The Company cannot be held responsible for expenses outside the tour itinerary, or liable for weather conditions, acts of God, natural disasters, strikes, terrorism, injury, property loss and/or damage or other events beyond control.
The Company is not liable for personal injury or property damage due to occurrences, negligence, or omissions caused by tour suppliers such as but not limited to: establishments frequented, hotels, product producers, restaurants or transportation companies.
The Company reserves the right to adjust the itinerary if necessary and substitute services of an equitable or better quality if required. Due to unforeseen circumstances, the Company reserves the right to cancel a tour at any time before departure and supply participants with a full refund. This does not include additional expenses such as but not limited to: passport fees and non-refundable airline tickets.
Madridivine recommends you take out travel insurance as protection against risks, including cancellation charges, loss or damage to personal property, medical expenses, personal accident or death, personal liability, loss of money and/or Travellers Cheques.
All tours require prepayment. You will be charged in full for the tours you select at the time of booking. You can always cancel or change the date of your tour. Any cancelation or change in date may be subject to a processing fee outlined below.
To request a change or cancellation, please send an email to firstname.lastname@example.org including the original booking date, the name of the person who made the reservation, the name of the tour chosen and the date you reserved for, along with the payment method you used to book the tour.
There will be no refund for activities cancelled between seven days and the start of the activity. Fourteen days to seven days a %50 cancellation fee. A full refund is issued if a tour or service is cancelled more than fourteen days before the activity. Costs arising from refunds made via bank transfer will be paid for by the client. Date changes are free of charge, as long as you advise us at least 48 hours before the start of the activity by email or by phone.
Due to unforeseen circumstances, the company reserves the right to cancel a tour or activity at any time before the start, and supply participants with a full refund of the amount paid. This does not include additional expenses such as but not limited to: non-refundable airline tickets. We will inform the customer as soon as possible. In the case of any other change in the activity: date, time, location, etc., we will proceed in the same way. All the appropriate refunds shall be made as long as they adhere to the conditions stipulated in our cancellation policy. There will be no refund for any partially unused services by the client decision. Prices include VAT and any other liable taxes at the time of the booking.
Personal data provided is kept with Madridivine responsibility and with the sole aim of responding to your request. You may exercise your right to access, correct, cancel and oppose this by writing (attaching a copy of your identification) to us at Calle Nuncio 41/B Madrid 28005.
De acuerdo a la Ley Orgánica 15/1999 los datos de carácter personal que usted nos ha facilitado podrán ser incluidos en un fichero responsabilidad de Madridivine con la única finalidad de dar respuesta a su solicitud. Usted podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición diríjiendose por escrito a calle Nuncio 4 1/B Madrid 28005 , adjuntando copia de su DNI.