All tours require prepayment. You will be charged in full for the tours you select at the time of booking. You can always cancel or change the date of your tour. Any cancelation or change in date may be subject to a processing fee outlined below.
To request a change or cancellation, please send an email to info@madridivine.com including the original booking date, the name of the person who made the reservation, the name of the tour chosen and the date you reserved for, along with the payment method you used to book the tour.
There will be no refund for activities cancelled  between seven days and the start of the activity. Fourteen days to seven days a  %50 cancellation fee. A full refund is issued if a tour or service is cancelled more than fourteen days before the activity. Costs arising from refunds made via bank transfer will be paid for by the client. Date changes are free of charge, as long as you advise us at least 48 hours before the start of the activity by email or by phone.
Due to unforeseen circumstances, the company reserves the right to cancel a tour or activity at any time before the start, and supply participants with a full refund of the amount paid. This does not include additional expenses such as but not limited to: non-refundable airline tickets. We will inform the customer as soon as possible. In the case of any other change in the activity: date, time, location, etc., we will proceed in the same way. All the appropriate refunds shall be made as long as they adhere to the conditions stipulated in our cancellation policy. There will be no refund for any partially unused services by the client decision. Prices include VAT and any other liable taxes at the time of the booking.